Shipping policy

Last updated: October 1, 2026

This Shipping Policy explains where we ship, how long delivery takes and what to do if something goes wrong with your delivery. It applies to all orders placed with VumaStudio.

1. Where We Ship

We ship worldwide. In rare cases, we may not be able to deliver to certain remote areas, PO boxes or military addresses. If we cannot ship to your address, we will contact you and, if no solution is found, cancel your order with a full refund.

2. Shipping Costs

We offer free standard shipping on all orders worldwide, unless a different shipping cost is shown at checkout. Any shipping cost will always be shown at checkout before you pay.

3. Order Processing

  • Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During periods of very high demand, such as sales or when a product becomes popular, processing may take a little longer. If your order will be delayed beyond the stated processing time, we will let you know by email and you may choose to cancel your order for a full refund.

4. Delivery Times

Once your order has been shipped, delivery usually takes 7-12 business days, depending on your country and location.

  • Delivery times are estimates, not guarantees, and start from the day your order is shipped.
  • Remote areas, peak seasons (such as Black Friday and the holiday period), customs checks, weather and carrier delays may extend delivery times.

5. Order Tracking

When your order ships, you will receive a shipping confirmation email with your tracking number. You can follow your order at any time on our Track Order page. Please note that it may take a few business days for the tracking information to show updates after your order has been shipped.

6. Separate Packages

If you order more than one item, your order may arrive in separate packages and on different days. You will receive tracking information for each package.

7. Customs, Duties and Taxes

  • International orders may be subject to import duties, customs fees or local taxes charged by your country. These charges are set by your local authorities and are not included in our prices or shipping costs, unless shown as included at checkout.
  • Where applicable, these charges are your responsibility and are usually collected by the carrier at or before delivery.
  • Customs procedures may cause delays that are outside our control.
  • If you refuse a package because of customs duties, import taxes or other fees, VumaStudio will not cover these charges or the return shipping costs, and they will be deducted from any refund. By placing an order, you confirm that you have read and accepted this Shipping Policy.

8. Shipping Address

  • Please make sure your shipping address is complete and correct at checkout, including apartment numbers, postal code and phone number.
  • If you need to change your address, contact us as soon as possible, ideally within 24 hours of placing your order. Once your order has been shipped, we can no longer change the address.
  • We are not responsible for orders that are delayed, lost or returned because of an incorrect or incomplete address provided at checkout. If a package is returned to us for this reason, we can reship it, but an additional shipping cost may apply.

9. Delayed, Lost or Damaged Packages

  • No tracking updates: if your tracking has not updated for 7 business days, please contact us and we will check with the carrier.
  • Not delivered: if your order has not arrived within 30 days of shipping, please contact us. If the package is confirmed lost, we will send a replacement or issue a full refund.
  • Marked as delivered but not received: please check with neighbours, your building reception and your local post office, then contact us within 7 days of the delivery date so we can open an investigation with the carrier.
  • Damaged packages: if your order arrives damaged, please take photos of the package and the item and contact us within 7 days of delivery. See our Return Policy for details.

10. Order Changes and Cancellations

You can change or cancel your order free of charge as long as it has not been shipped yet. Please contact us as soon as possible. Once your order has been shipped, it can no longer be changed or cancelled, but you may return it as described in our Return Policy.

11. Contact Us

If you have any questions about shipping or your delivery, please contact us:

Support email: aiviq.brand@outlook.com
Contact form: Contact page

Please include your order number in your message so we can help you faster. We aim to reply within 24 business hours.